How to Troubleshoot Syncing Issues Encountered In FTM 2019

Are you facing syncing issues with your Family Tree Maker 2019 software? If yes, then you would surely be happy to have found this post. Here we have provided you with the most appropriate troubleshooting guide for FTM 2019 that should definitely help you get over the issues in no time.

In this troubleshooting guide, you will find some common scenarios that you might come across in Family Tree Maker 2019 while you use the sync feature. Hence with the given step-by-step instructions you surely learn how to resolve them effectively. Moreover, to begin with, kindly review the ‘General Advice’ section and also the list of scenarios closely to find out which case matches your situation.

General Advice For Troubleshooting Syncing Issues In FTM 2019

1. The first thing when you encounter a sync failure; this is applicable for all scenarios is simply to just try again and this should resolve the issue.
2. Also remember not to make any changes to the online Ancestry tree (web browser) while uploading/downloading/syncing is in progress in FTM. Kindly note that the people you have invited to edit your Ancestry online tree might also make changes while you sync your tree.
3. Moreover, if the download/upload/sync fails a few times in a row then just consider trying again when off-peak hours (like early in the morning) when there are fewer users actively syncing to Ancestry.
4. In case none of the sync troubleshooting instructions seems to help you then kindly feel free to reach out to our Live Chat service. Our well-experienced experts will assist you instantly with further suitable solutions.

List of Scenarios that you may encounter

1. Changes in FTM are not syncing to Ancestry
2. Changes on Ancestry aren’t syncing to FTM
3. Changes both in Family Tree Maker and on Ancestry are not syncing
4. Tree upload to Ancestry fails
5. Tree download from Ancestry fails
6. Large tree and sync is timing out
7. The FTM tree is lost or cannot be opened and the Ancestry tree is outdated
8. Syncing failed due to the Ancestry tree being modified during sync
9. “Upload / Download Interrupted” or “Sync Incomplete” error
10. “Family Tree Maker appears to be offline” error

Scenario 1-

Well, your last sync just failed, and the latest changes have been made in your Family Tree Maker 2019 tree and the changes made have not been synced to Ancestry.

Solution;

1. First, you would need to compact the file through ‘Tools > Compact File.’
2. Next, you will have to back up your files.
3. Now you should use the ‘Turn Back Time’ to roll back half the changes that have been added since the previous syncing.
4. After doing so you should try and sync again.
5. If you find the sync is successful then you should restore the backup made as mentioned in ‘Step 2’ and then sync it to Ancestry in order to add the remaining changes.

Also Read: How to Sync an Updated Tree between Ancestry & Family Tree Maker

Scenario 2-

Since your last sync failed and the latest changes are already made in your Ancestry tree however those changes are not synced yet in FTM 2019

Solution;

1. You would need to first compact the file using ‘Tools > Compact File’.
2. And then you just have to try and sync again.

In case the sync fails again;

1. You will need to download the tree from Ancestry as a ‘New Linked FTM tree’ file.
2. Next, you must use the downloaded file as a host and then merge the original copy of the FTM tree into it; in this way, you will preserve all the changes in the same place.
3. After that is done you should make sure to sync the merged tree back to Ancestry.

Scenario 3-

The last sync failed and the changes have been made in both FTM 2019 as well as in Ancestry trees however, those changes are not synced yet between the two trees.

Solution for FTM 2019;

1. You must begin with ‘Compact File’ through ‘Tools > Compact File.’
2. After which you just need to try and sync again.

In case the sync fails again;

1. Start by backing up your file first.
2. And now use the ‘Turn Back Time’ feature to roll back half of the changes that have been added since the previous sync was done.
3. After doing so you will need to sync again.
4. When you see that syncing is successful then you can restore your backup that you created before rolling back changes after which you can sync it to Ancestry.

Also Read: How to ‘Turn Back Time’ Feature in FTM 2019

Solution for FTM 2017;

1. Go to compact files through ‘Tools > Compact File.’
2. After that, you just need to attempt the sync again.

In case sync fails;

1. You will need to download the tree from Ancestry as a new linked Family Tree Maker tree file.
2. Next, you can also use the downloaded file as a host and then just merge the original copy of the FTM tree into it to protect the changes made all in the same place.
3. And now you must sync the merged tree back to Ancestry.com.

Scenario 4-

In this case, your trees are not getting uploaded to Ancestry; therefore the upload fails.

Solution;

1. First of all, you would need to log out from your Ancestry account in FTM.
2. And then all you should do is restart your Family Tree Maker.
3. Next, you will need to log into your Ancestry account again.
4. And now compact file through ‘Tools > Compact File.’
5. After that, you should try and sync again.

If the upload fails again then;

1. You will need to restore the previous backup of the tree and then you just have to try and upload it instead.

Scenario 5-

An error message of the initial download of your Ancestry tree has failed.

Solution;

1. You will need to start by logging out from Ancestry in FTM first.
2. Once you do that you just need to restart the Family Tree Maker.
3. After doing so you should log into your Ancestry account.
4. And now just repeat the download attempt.

Scenario 6-

Well, here you have not synced your FTM tree to Ancestry in a long time now and the sync of your large tree database (100k) is stalling for hours at Analyzing changes steps on the sync progress bar. And therefore you have received a sync failed message (Time out issue).

Solution;

1. Compact the file through Tools > Compact File.’
2. Now you just need to log out from your Ancestry account in Family Tree Maker.
3. After which you must restart the Family Tree Maker program.
4. And then you should log into Ancestry again.
5. Once that is done attempt to sync again.

In case sync fails;

1. You should compact the file by going to ‘Tools > Compact File.’
2. And then you should make sure to back up the file.
3. Alternatively, use ‘Turn Back Time’ to roll back half the changes that were added since the previous sync.
4. And now you just need to try and sync again.
5. Now if you see that the sync is successful, then you should restore the backup made in ‘Step 2’ after which you can go ahead and sync it to Ancestry so that the remaining changes can be added.

Scenario 7-

The Family Tree Maker tree that you’re using with the latest’ not synced’ the changes made has been lost or you’re unable to open it and the tree on Ancestry is outdated.

Solution Troubleshooting Syncing Issues In FTM 2019

1. Make sure to use the ‘Emergency Restore’ option that is in your Antenna tree from TreeVault to create a new Family Tree Maker 2019 tree.
2. After this, you will just need to sync the restored tree to your Ancestry.

Scenario 8-

Sync has fail because the Ancestry online tree was modify during syncing.

Solution;

1. First of all, you will have to close Ancestry using the web browser.
2. After this, you should just attempt to sync your tree again.

Scenario 9-

You find that the initial upload and download or sync has failed with the ‘Upload/Download Interrupted’ or ‘Sync Incomplete’ error message on your screen.

Solution;

1. Firstly, you should log out from your Ancestry account in FTM.
2. And then just go ahead and restart the Family Tree Maker software.
3. Next, you must log into your Ancestry account once again.
4. Now compact file by going through ‘Tools > Compact File.’
5. After that is done, you should try and attempt the upload/download/sync again.

Scenario 10-

You will see the upload/download/sync has failed and then the “Family Tree Maker appears to be offline” message is displayed whenever you try to repeat the procedure.

Solution Troubleshooting Syncing Issues In FTM 2019

1. The first thing you should do is check the internet connection and then try again.
2. Next, you will have to check if FTM is in the ‘Online Mode’ (File > Go > Online).
3. After doing that, you just need to restart the Family Tree Maker program and/or your PC.
4. You could also try and use another connection type that is available.
5. Finally, you should check if turning off the antivirus or firewall helps resolve the issue.

Conclusion

We trust that you find this post helpful and we have provided you with accurate solutions related to Troubleshooting Syncing Issues In FTM 2019. However, if you still face Ancestry syncing issues then you can contact us directly at the number on the screen. Our diligent team of experts will assist as soon as it can with further relevant solutions.

Family Tree Support: +1-888-427-8070