Family Tree Support - Privacy Policy

Who We Are

FamilyTreeSupport.com is operated by Tane Innovative Concepts LLC. We provide independent third-party technical support, troubleshooting assistance, and informational resources related to genealogy software and family tree services.

Website: Familytreesupport.com

If you have any questions regarding this Privacy Policy or our data practices, please contact us through the contact information available on our website.

What Personal Data We Collect and Why We Collect It

We collect certain information to provide our services, improve user experience, process transactions, and communicate with visitors.

The information we may collect includes:

• Name
• Email address
• Phone number
• Billing information
• Support request details
• Device and browser information
• IP address
• Website usage data

We collect this information to:

• Respond to customer inquiries
• Provide technical support services
• Process payments
• Improve website functionality
• Prevent fraud and unauthorized activity
• Comply with legal obligations

We collect personal information only when voluntarily provided by users or when necessary for website operation.

Comments

If visitors leave comments on our website, we may collect the information shown in the comments form, along with the visitor’s IP address and browser information to help detect spam and maintain website security.

Media

If users upload images, files, or other media to our website, they should avoid uploading files containing embedded location data or sensitive personal information.

Uploaded content may become publicly accessible depending on the functionality of the website.

Contact Forms

When you submit information through our contact forms, we may collect:

• Name
• Email address
• Phone number
• Message details

We use this information solely to respond to inquiries, provide support, and maintain customer communication.

We do not sell contact form information to third parties.

Cookies

FamilyTreeSupport.com uses cookies and similar technologies to improve website performance and user experience.

Cookies may be used to:

• Remember user preferences
• Improve website functionality
• Analyze visitor behavior
• Enhance website security
• Measure website performance

Users can manage or disable cookies through their browser settings. However, disabling cookies may affect certain website features.

Analytics

We may use website analytics tools to understand how visitors interact with our website.

Analytics data may include:

• Pages visited
• Time spent on pages
• Device information
• Geographic region
• Referral sources

This information helps us improve website content, user experience, and service quality.

Who We Share Your Data With

We may share limited information with trusted third-party service providers when necessary to operate our business, including:

• Payment processors
• Website hosting providers
• Security and anti-spam services
• Analytics providers
• Customer support tools

We share only the information necessary for these providers to perform their services.

We do not sell, rent, or trade personal information to third parties.

How Long We Retain Your Data

We retain personal information only for as long as necessary to:

• Provide services
• Meet legal obligations
• Resolve disputes
• Enforce agreements

Retention periods may vary depending on the type of information collected and applicable legal requirements.

What Rights You Have Over Your Data

Depending on your location and applicable laws, you may have the right to:

• Access your personal data
• Correct inaccurate information
• Request deletion of personal data
• Restrict processing of your information
• Object to certain uses of your data
• Request a copy of your stored data

To exercise these rights, please contact us through our website.

Where Your Data Is Sent

Information collected through FamilyTreeSupport.com may be processed and stored on servers located in the United States or other jurisdictions where our service providers operate.

We take reasonable measures to ensure that personal information receives appropriate protection regardless of where it is processed.

Contact Information

For privacy-related questions or requests regarding your personal information, please contact us through the contact page available on FamilyTreeSupport.com.

How We Protect Your Data

We implement appropriate technical and organizational measures to protect personal information, including:

• Secure website protocols (SSL encryption)
• Access controls
• Security monitoring
• Malware protection
• Regular software updates

While we take reasonable precautions, no online transmission or storage system can be guaranteed completely secure.

What Data Breach Procedures We Have in Place

In the event of a data security incident, we will:

• Investigate the issue promptly
• Take steps to contain and resolve the incident
• Notify affected parties when required by applicable law
• Implement corrective measures to reduce future risks

What Third Parties We Receive Data From

We may receive information from third-party providers such as payment processors, analytics services, customer support platforms, and marketing tools when users interact with our website or services.

What Automated Decision Making and Profiling We Do

FamilyTreeSupport.com does not use automated decision-making processes that produce legal or similarly significant effects on users.

Any analytics or marketing tools used are intended solely to improve website performance and user experience.

Industry Regulatory Disclosure Requirements

FamilyTreeSupport.com operates as an independent third-party support service provider.

We are not affiliated with, endorsed by, authorized by, or sponsored by any software manufacturer, genealogy software company, or trademark owner unless explicitly stated.

All trademarks, product names, company names, and logos remain the property of their respective owners and are used for identification purposes only.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or services.

We will post any updates on this page and revise the effective date accordingly.

By continuing to use our website after we publish changes, you accept the updated Privacy Policy.