Did you know that one of the most frequent issues that users of Family Tree Maker (FTM) encounter when attempting to sync or log into their Ancestry accounts is the “Ancestry User is authenticated” error. Therefore, are you also facing the ‘error message Ancestry’ and looking for proper solutions to have it resolved? If so, then you should definitely read through this post. Moreover, knowing the causes of this issue will enable you to quickly resume your family history research, even though it may cause some short-term inconvenience. It is typically simple to resolve with a few troubleshooting steps only. So, without delaying anymore, let’s just get started and follow the instructions carefully in order to get the desired solution.
What causes this error to occur?
- Session Timeout: This error may be cause by conflicts between FTM and Ancestry or by expired login sessions.
- Outdated FTM Version: It’s possible that older FTM versions won’t work flawlessly with Ancestry’s most recent platform upgrades.
- Internet problems: Slow or unstable internet can cause authentication procedures to fail.
- Account Changes: Changing your Ancestry account settings or changing your password could be the reason for the error.
Steps to Resolve Error Message: Ancestry User is authenticated
Follow the steps below to Fix the Ancestry User is Authenticate Error Message
- Log out and reauthenticate: In FTM, log out of your Ancestry account. To clear authentication conflicts and refresh the session, restart the program and log in again.
- Multiple Ancestry Accounts: If you have more than one Ancestry account, try logging out of each one and then back into the one you wish to use.
- Network Problems: Occasionally, a transient network problem is observe to be causing issues. If so, you should wait a few hours before attempting again.
- Verify Internet Connectivity: Make sure your internet connection is strong and reliable. If required, reset your router or switch to a more secure network.
- Resetting Ancestry Credentials: You should choose to change your Ancestry password if the issue continues. Try using FTM to log in once more after changing your password on the website.
- Clear Browser Cache: Clear your browser’s cache and cookies if you’re using a browser that supports FTM. Any session conflicts will be eliminate as a result.
- Contact Support: For additional assistance with unresolved issues, get in touch with Family Tree Maker or Ancestry support.
Updating your Family Tree Maker
You would need to verify that you have the most recent version of your FTM installed on your device first. Therefore, to download any patches or updates that are available, you will need to select Help > Check for Updates in the application. This means that you should ensure to update to version 24.2 if you are using FTM 2019 with version 24.1.
Disabling the Two-Step Verification
Try turning off the two-step verification. To do so, follow these steps to turn off the two-step verification in Family Tree Maker.
- Open your Ancestry account and log in.
- Visit my profile.
- You can see two-step verification beneath my profile.
- Select “disable.”
- It will request confirmation.
- You can log in to the Family Tree app after the process is complete.
Conclusion
Although the “Ancestry User is authenticated” error can be troubling, however, it is absolutely quick and easy to fix in no time. You would be happy to know that you can quickly resolve the issue and start again your genealogical research by following these troubleshooting steps accordingly. Also note that a future occurrence of this kind of error can be prevent by keeping up with the most recent versions of FTM and having dependable internet access. Furthermore, if you would like any help regarding ‘Error Message Ancestry’, then you can always call the provided customer care number at any time or share your concerns using the Live Chat Support.
