Our Terms & Conditions

Welcome to Family Tree Support. It is a core service that runs under the supervision of Tane Innovative Concepts LLC. If you are accessing our website or considering using our services, you are indicating your agreement to comply with our terms and conditions. To learn about it in a better way, you can continue reading till the end. It would be better to do so before using our website or purchasing any of our services.

Terms & Conditions – Family Tree Support

If you are accessing or using familytreesupport.com, you acknowledge that you have read, understood, and agreed to these terms and conditions. If you do not agree to any of the terms, you can easily discontinue the use of our website and services.

Independent Third-Party Support Provider

Family Tree Support is a third-party support service provider that operates independently. We do not entertain any affiliation , endorsement, authorization or sponsorship from any software developer , manufacturer , trademark owner unless expressly stated.

All visible product names, company names, trademarks, logos, and brand references on this website belong solely to their respective owners and are for identification purposes only.

Services Offered

We provide various services, including technical support, software guidance, troubleshooting assistance, installation help, genealogy-related consulting, and other support for family tree software and associated technologies.

User Responsibilities

If you are using our services , you are agreeing to the terms below:- 

• User will provide right and complete information related to their support request
• User will cooperate with our support representatives during troubleshooting
• Users will maintain backups of crucial files and family tree data before receiving support
• Users will use our services only for lawful purposes

You will be totally responsible for protecting your personal information, passwords, and account credentials.

Payments And Billing

Some of the services on FamilyTreeSupport.com will require payment to use. If you are purchasing a service, you will agree to provide accurate billing information and authorize the applicable charges.

Prices are subject to change without prior notice. Any kind of pricing changes will not affect services that are already purchased and confirmed.

Refund Policy

All the refund requests will be governed by our refund policy. Eligibility for a refund will be evaluated based on the nature of the service provided and the circumstances surrounding the request.

Intellectual Property Rights

Tane Innovative Concepts LLC owns all content on FamilyTreeSupport.com, including text, graphics, logos, images, software elements, website design and other kinds of materials, and provides protection to this content under applicable intellectual property laws.

Limitation Of Liability

FamilyTreeSupport.com and Tane Innovative Concepts LLC will not be liable for the following:-

1. Loss of data
2. Issues emerging from the third-party software or services
3. Business interruption
4. Indirect, incidental , special, or consequential damages
5. Loss of profits

Our total liability will not exceed the amount the customer paid for the service that gives rise to the claim.

No Warranty

All the services and website content will be provided on an “as-is” and “as-available basis.

We don’t make any kind of warranties, express or implied, in the context of the following:-

1. The accuracy of information
2. Guaranteed resolution for the technical issues
3. Continuous availability of the website
4. Error-free operation

Third-Party Links

Our websites will contain links to third-party websites for information purposes. We do not control or support external websites and are not responsible for their content, privacy practices, or services.

Privacy

Our privacy policy will govern your usage of our website. By using FamilyTreeSupport.com, you will provide your consent to the collection and use of information as described in our privacy policy.

Termination Of Services

We reserve the right to suspend or terminate access to our websites or services at any time without prior notice.  It will be done if a user violates these terms and conditions or is found to be engaged in unlawful or abusive behavior.

Modification In The Terms

Family Tree Support reserves the right to make any changes to the terms and conditions at any time. We will post all updates related to the terms and conditions on this page and revise the effective date accordingly. If you continue to use our website after we post changes, you will be deemed to have agreed to our updated terms and conditions.

Governing Law

All these terms and conditions will be governed by the laws that are applicable to Tane Innovative Concepts LLC.

Contact Information

If you have any queries related to terms and conditions, please contact us through the information provided on familytreesupport.com.