• June 27, 2026
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Refund Policy

Family Tree Support
We, family tree support, always strive to provide reliable and relevant support to the worldwide users in the context of genealogy software and family tree-related applications. The main motive behind doing so is always being a helping hand around the clock and tackling every kind of user who is new to this field and wants to give it a try. We aim to provide satisfaction to all and maintain transparency regarding our refund policy process. In this guide, we will help you understand our Family Tree Support Refund Policy. Stay tuned to know further.

An Overview Of Our Refund Policy Service

Family tree support is a kind of independent third party supporter and does not have any affiliation with the software manufacturer or official product developers. We provide various types of services such as technical assistance, troubleshooting, installation support , software guidance , data migration assistance, or any other kind of support services. As our support services include various factors such as time, expertise, and resources, a refund within our Family Tree Support Refund Policy will be evaluated based on the nature of the service and the progress that will be made to solve the customer’s issue.

Eligibility For Refund

To claim a refund, the applicant must fulfill the requirements below the requirements:- 
  • The service purchased by the user is not delivered as per the description.
  • Technical support is not initiated due to an issue from our end
  • A duplicate has been made for the same service from our end
  • The customer has been charged wrongly due to a billing error.
  • The support request was cancelled before beginning any work.
  • All refund requests are analyzed individually in order to ensure fair resolution for both the customer and our support team.

Non-Refundable Situations

Refunds will not be initiated for the following conditions:- 
  • If the requested service has completed its time period
  • If the customer chooses to discontinue right after the beginning of the support work
  • If the issue has been raised due to third-party software limitation unsupported system environment, or software limitations
  • The customer provides incomplete or inaccurate information, which prevents issue resolution.
  • Delays occur due to customer unavailability or failure to respond to support communication.
  • As technical support services are usually delivered immediately after the purchase , partial or full refund will not be entertained once substantial work starts being performed.

Procedure To Request A Refund

If you want to apply for the refund and fulfill the eligibility , you can connect with our team within 7 days of the original purchase date and submit the details below given details too:-
  1. Full name
  2. Order or transaction number
  3. Purchasing date
  4. Description of the issue
  5. Reason for requesting a refund

Refund Review And Approval

After receiving the refund request, our team will review all the details carefully and determine eligibility based on the services provided. If there is any necessity, you will be asked for additional information. Once it is approved , the refund will generally be processed via the original payment method that is used during the transaction. The processing time may vary depending on the payment provider, banking institution, or card issuer.

Partial Refunds

In some of the situations, a partial refund will be an issue if:
  1. A portion of the requested service is already completed
  2. Significant support resources have already been utilised right before cancellation
  3. Multiple services were purchased, but only a few were delivered

Charges And Payment Disputes

We encourage customers to kindly contact us before initiating a chargeback or payment dispute. Some of the concerns can be resolved quickly through direct communication. If you file a chargeback without contacting us in the first place, our support team may delay the resolution process and require additional documentation.

Policy Updates

Family tree support has the full right to bring changes within this refund policy at any time to reflect changes in the business practices, legal requirements or services offerings. Any kind of update will be posted on the same page, and revised policy will immediately become effective upon publication.

Contact Us

If you have any queries related to Family Tree Support Refund Policy or are looking to submit a refund request, you can contact us on our customer support team through the contact information provided on our website.

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This website, https://familytreesupport.com, is owned and operated by Tane Innovative Concepts LLC. We are an independent service provider and are not affiliated with, endorsed by, or in any way connected to MacKiev, RootsMagic, Ancestry, or any other brand mentioned on our site. Any use of brand names or trademarks is solely for reference purposes. All trademarks, service marks, and company names are the property of their respective owners.

  • 2026
  • family Tree Support.
  • All rights reserved.