At FamilyTreeSupport.com, your satisfaction is essential to us. We are committed to offering quality service with integrity and transparency.
1. Refund Eligibility
Refunds are available under the following circumstances:
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If no service was provided after payment.
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If our team did not initiate your support request.
Once support has been delivered—such as phone assistance, remote sessions, or problem resolution—the service is considered complete and no refund will be issued.
2. Our Commitment
If we cannot resolve your issue due to technical constraints beyond our control, we may offer a partial refund or service credit, based on the situation.
3. Requesting a Refund
To request a refund, please email us at support@taneinnovativeconceptsllc.us within seven calendar days of your original service date. Kindly include:
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Your full name and contact details
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Payment confirmation or invoice
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A brief explanation of the issue
We aim to process all refund requests within 5–7 business days.
4. Disputes & Chargebacks
In the event of a payment dispute or chargeback, we will submit all necessary documentation (such as signed agreements, call records, or service logs) to demonstrate that the service was rendered as described.