Fix the Issue with FTM Not Connecting to the Internet

Are you also one of those users who are facing issues with your Family Tree Maker not connecting to the internet? If so then you would surely be that you came across this page as here we have provided you with the most appropriate solutions. Moreover, the steps will help you get done with the process within the least time possible. So now without any more delay let’s just get started right away.

Steps to Fix Family Tree Maker Not Connecting To Internet Issue

Note: First of all, kindly check that your FTM is not in the ‘Offline’ mode. And if you find it in the ‘Offline mode’ then you must ensure that is set to the ‘Online Mode.’

Follow the given steps to turn your FTM software to the ‘Online Mode’

  1. You would need to start by opening the Family Tree Maker program first.
  2. And then you should go to click on the ‘File’ tab.
  3. Remember that the ‘second last’ tab is for making your FTM go ‘Online or Offline’.
  4. So if you see it saying ‘Go Online’ then this means that you’re Family Tree Maker is in the ‘Offline Mode’.
  5. You now need to click on the ‘Go Online’ option to make your Family Tree Maker go online, that’s it.

Please look through the image that is given below;

family tree maker

What is the Need for the FTM to be connected to the Internet?

  • To be able to get the latest updates and upgrades
  • So that you could connect to Ancestry easily
  • Helps you to go to FamilySearch
  • Also, you get to research online on other websites like Google, rootsweb.com, Genealogy.com, etc…

What are the main reasons that cause the Family Tree Maker software to not connect to the Internet?

In the following, you will find the reasons that could cause your FTM to not connect to the Internet. Kindly go through the given list and follow the instructions carefully to resolve the issues:

Family Tree Maker not Connecting to the Internet

  1. If you are using an older version of the Family Tree Maker. So in case you are using the FTM 2014 version or an older one then keep in mind that FTM will not connect to the internet in any case. Hence you would have to upgrade your software first to the latest versions of FTM.
  2. If you are using a firewall – in this case, if you are using an antivirus or a hardware firewall then you should first check your firewall. You must ensure that it is not blocking Family Tree Maker from going online.
  3. If the Computer date and time are inaccurate – for this you would need to check the date and time of your respective computer. So in case it is incorrect then remember that your Family Tree Maker software will connect to the internet. Therefore you should first set the correct date and time properly and this should definitely resolve the internet issue.
  4. Also in case the computer is using proxy settings for the Internet. (Only for Windows computers). If this is the case then you would need to first check the internet proxy settings on your device. To do so you will need the press the ‘Windows’ and ‘R’ keys together at the same and then you should see a ‘Run’ box in the left side bottom corner.          Family Tree Maker not Connecting
  5. Finally, you must type inetcpl.cpl in the given field and then just click on the OK button right away. After doing so you will see a box with the internet properties mentioned in it. Kindly click on the option that says ‘Connections’ and then also click on the ‘LAN Settings.’  ftm not connected

Also kindly remember to uncheck all the boxes if they are already checked and you must make sure that only the ‘Automatically Detect Settings’ option is checked. You now just have to click on the OK button and you can go ahead and restart your computer after that.

FAQs

Q1. How can I check the Family Tree Maker version?

A. You will need to first open your FTM and then just click on the ‘Help’ tab. After which you should see a drop-down menu you need to click on the last option that says ‘About Family Tree Maker.’ Doing so will then open the product information box and now you will be able to see the version of your FTM.

Q2. Even after I have followed all the given steps my Family Tree Maker is still not connecting to the Internet. What can I do to get the issues resolved effectively?

A. Well, I suggest that you should immediately contact our FTM Support team, and get quick help from a professional.

Q3. I have an older version of the Family Tree Maker hence it upgraded to the latest version of FTM. Is it then possible to upload my old data to the new FTM software?

A. Yes, you do not need to worry; you can easily upload everything to the new FTM software after your upgrade to the latest version. You get to have all you have worked so hard for these years to the new version within no time.

Conclusion

There you go now you should be all set and ready to get start without any difficulty at all after going through the above instructions. Nevertheless, if you encounter any sort of problems or you are still unable to connect to the internet then you can call us at the Family Tree Support Number +1-888-257-3335 any time.

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