TreeVault Cloud Services FAQs – Resolved

Q1. As I have heard from several people; ‘TreeVault Antenna tree’ takes the place of an Ancestry tree’ is that true?

A. No, definitely not, they both are quite different; below we have used an illustration as a reference so that you can see that with FamilySearch you can easily sync your Ancestry tree simply by using the FTM tree on one or multiple computers. Besides we can also say that this can be very helpful to you in getting Ancestry hints that are within the Family Tree Maker program. Along with that it also helps in keeping your research up to date online. Moreover, you can then easily share it with others as well as use it in conjunction with AncestryDNA.

First of all, you must know that using a TreeVault Antenna, you get to upload the exact same copy of your FTM software and this includes the things that don’t sync at present you’re your Ancestry like the ‘Change Log’ tab and ‘web links’ which are there for use with the TreeVault Cloud like the ‘Emergency Tree Restore’ and also the ‘FTM Connect App.’ Hence let’s understand it this way Ancestry is created to serve as a way to recover any lost or damaged trees but, unfortunately, it is not as complete as the TreeVault Antenna tree is.

Also Read: Know All About Family Tree Maker 2024 at a Discounted Price

A. Unfortunately no, it is not you must know that ‘Cloud Storage’ is as up-to-date just like the last time when you uploaded your tree files. Then on the other side, there is the ‘TreeVault’ when using the TreeVault service your Antenna tree.

Simply stays up-to-the-minute, and adding to that it then updates in ‘real-time’ as well when you make changes to your FTM program. Moreover, using this program you can also view your TreeVault Antenna tree efficiently. Right on the free Family Tree Maker Connect mobile app and this includes the ‘Change Log’ feature too. Now note that this happens so that you not only get to restore your family tree but also get to roll back any changes which you have made earlier and make corrections to the mistakes effortlessly.

Q3. The issue that I am facing is that I have 2 trees already for which I need to make a backup of. However, on my screen, the message shows that I can only have one main tree on my TreeVault Subscription. Hence is there a way for me to add a second tree somehow or would I need a second subscription and if yes, then how to do that?

A. Well, the first thing you would have to do is create a second TreeVault account and make sure that you use another email address and also you would need a separate subscription. If you are wondering how to do that then we are right here available at any time to guide you through. Our dedicated team can surely help you with the setup of your second TreeVault account. However, you will need to first make your request by clicking on our provided Live Chat service button which is open 24/7.

TreeVault Cloud Services FAQs: Privacy and Sharing

Q1. How secure is the TreeVault Cloud Service and the Antenna Tree?

A. Just as comparable to Ancestry; we also use Amazon Web Services (AWS) for the cloud storage. This is popularly known as one of the most leading and secure providers in the market today. Therefore, now you do not need to worry as your family history data is absolutely private and protected as well.

Q2. I would like to know who all have access to my Antenna tree apart from me.

A. There is simply no need to worry because you are the only one who can connect and also download the emergency copy of your Antenna tree that’s it. Moreover, from our end, we would access your tree without your knowledge only if we have to work with you on a technical problem.

Q3. Can I easily share my Antenna tree with other people without any problem?

A. Currently, we are sorry to say that it is not, as of now. Nevertheless, you can go ahead and show others your Antenna tree in person by using the FTM Connect App. Alternatively; you can sync your Family Tree Maker tree with Ancestry (which is completely different from TreeVault). Also, you get to share your ancestry with others without any difficulty using their website.

Q1. I did not activate my free trial so could I still do that now?

A. You should note that a ‘Free Base Plan’ trial time begins automatically right at the time when you purchase the FTM 2019 software. In case you have not yet created a TreeVault Account using the same email address that you used when you first purchased Family Tree Maker 2019. You would then need to click and sign up for a new account and then you must log into your TreeVault account in FTM. If you want to see any remaining free trial time and for other options to subscribe then you will need to go to the ‘TreeVault icon > Manage TreeVault Account… > Subscription in FTM 2019.

Q3. If I purchase a ‘Base Annual’ plan that is without media, however, later after 4 months I decide to upgrade to a plan with media such as Media Plus’. How can I get this process done and how much will it cost me to do so?

A. Kindly note that you can only upgrade your TreeVault subscription within FTM 2019. You just need to click on the TreeVault icon in the top left corner. Then select the Manage TreeVault Account from the menu displayed after that you simply need to click on the ‘Subscription’ button. Now once you are here you must go through the steps that you need to take to buy a new ‘Media Plus’ subscription (same as though you simply had no subscription at all). But here you will pay the full price a discounted cost will also be calculated for you for the remaining 8 months that takes for which you already paid for the ‘Base Plan’ time into your account.

Q5. How can I get my subscription again after my free trial has expired?

A. You should know that you can easily find the current offers for the subscription plans within Family Tree Maker 2019. All you must do is now go to the TreeVault icon > Manage TreeVault Account… > Subscription.

Q6. I still have about 6 months remaining for my free trial a base plan (only tree data). Hence is it possible to upgrade that to a ‘Media Plus’ plan; if so then how can I do so?

A. Yes, absolutely you can; you just need to go to the TreeVault icon > Manage TreeVault Account… > Subscription. So that you can view and select from the upgrade options provided.

Q8. After upgrading from a ‘Base Plan’ subscription to a ‘Media Plus’ subscription, how can I ensure that my ‘Media’ uploads for my existing Antenna tree?

A. In, Family Tree Maker itself you must click to open the TreeVault menu and then simply select the ‘Included Media’ option. And now from here you just have to follow the given on-screen prompts to add media to your existing Antenna tree.

Q9. Does TreeVault back up all the media collection which is already linked to the FTM Source tree or does it just backup the media stored inside my ‘TreeName’ folder?

A. You should know that TreeVault backups every single item. That is in the media collection linked to your FTM Source tree. Moreover, it also backs up items that do not sync with Ancestry like voice recordings and video clippings.

Q11. Now I already have 2 trees backed up however it appears that I can only have one of my main trees on my TreeVault Subscription. Hence can I also add a second tree somehow or would I need a second subscription?

A. Well, you would need to have a second TreeVault account along with a different email address as well as a separate subscription. However, we are right here to assist you we can easily help you set up a second TreeVault account. In no time only if you make the request using the Live Chat button by clicking on it and you will get started immediately.

Q12. I would like to know what will happen to my Antenna tree in case I am no longer subscribed to TreeVault.

A. In case you happen to change your mind and decide to re-subscribe. Then you don’t have to worry at all. This is because we save your Antenna tree and keep it absolutely safe for you. In addition, note that your Antenna tree remains unchanged from the date that your subscription ends. Hence you will not be allow to do an ‘Emergency Restore.’ Nevertheless, if you do not want us to retain your Antenna tree then you simply need to go to the. TreeVault menu in Family Tree Maker 2019 and click on the ‘Manage TreeVault Account’ option. After which you just need to click on the ‘Delete Antenna Tree’ in the TreeVault Manager’ section.